Posts Tagged ‘small’

1347326484043_2349781Welcome to my little ranty world. Today’s subject is a little education for when you have been let down by a company or feel you are entitled to more, or are simply being an asshole for no reason and think it is ok to take it out on a companies staff…….

Well are you wrong!

Now I have been and still am working in inside a call centre, taking calls for a multi national company that in the UK produces and supplies energy and covers peoples boilers, plumbing and drains, electrical wiring, central heating systems and also emergency service cover as standard.

9781137293251_largeNow it does not matter what industry you work in, you will not get any bloody where by being a complete twat!  You know why you’re so angry all the time? Why you feel so disappointed by company after company and why no one seems to understand your poor little life? I’ll tell you why…. because you piss off every last person you talk to in business, from the poor little waitress that you shout at because there is no spoon for your coffee, to the flight attendant you ridicule because they forgot your pillow.  Your reactions, your attitude is the reason they forgot to give you the service others get, your stinking, shitty attitude is the reason why you won’t get the compensation you are so sure you’re  owed! Your attitude is why the customer service agent does not seem to give a shit about you, your reactions and your actions are the reason why we simply don’t care as much about you as the polite people.  It’s rather simple, so why can you not grasp such a simple concept?

e31a5534ae69fae5_funny-pictures-call-center-cat

Oh, and get me the boss, WHY? Is the boss going to bring his master computer over and make your life a better place? Has he/she instructed me to tell you lies until you pass all my well hidden tests and then you’re allowed to the special slots now made available by the bosses computer.  It’s a gold laptop that links directly with god to deliver you with the best service possible, oh, yes the boss can call upon the the Fucking Avengers and bring you the service you require right this minute rather than the tomorrow appointment I have already given you!

BOSSES KNOW LESS ABOUT THE SYSTEMS THAN THE AGENT DOES! Trust me ALL the boss is there to do is bug the agent about ACW (After call work) time, sort out problems with pay, book our holiday and tell us the sales targets went up another 2%. THAT’S IT.

“I know the CEO of [for arguments sake] Sony, see what he/she has to say”

Oh really mister customer, REALLY?!  So your download is not working and you will pick up the phone to the CEO, a person probably over the other side of the world, possibly speaking to world leaders, possibly in a meeting to secure a multi billion pound deal with several countries, and THEY ARE GOING TO STEP OUT TO MAKE SURE YOUR PESKY LITTLE PROBLEM IS SORTED? Good luck with that.  How can you be that thick? How has your life continued to be with a mind so dull?

Don’t even get me started on you morons that state you’re going to the press…. please, be my guest. Oh before you do, that welcome pack with all the T&C in, the one you ASSURED us you had read by agreeing to {insert product here}, yeah, perhaps you want to read it!  You know that there are editors for a reason, right?! You honestly think we are that thick that throwing out a newspapers name or dropping in that you work for the BBC is anyway shape or form going to help you when I have already told you 4 different ways that the next appointment is MONDAY!

“It’s retired Major Jenkins actually”

i_have_a_phd_in_horribleness_-_dr_horrible_vinyl_decal_9ecd4a17Fuck off! Your name is Mr Jenkins, you’re retired now, you hold the rank of ‘Get in line and wait with the rest of the population’.  That also goes for you DR Whatever s out there……… Why the hell would you think I would give a flying that you’re a doctor. Plus you know I have no idea of what you’re actually a doctor of, right? This show of bullshit only reinforces the belief that you’re a complete cock.

Plus if you really want to piss ME off why not just lie, what not tell me THAT YOUR CHILD IS AT RISK only for me to check up the next day and find the engineer got there, found NO CHILD, NO ELDERLY, NO ONE VULNERABLE at all, told you that you were scum (wishful thinking), turned off the water supply/gas supply to make it safe then left you in the shitty position that you deserve while they went off to an actual emergency down the road with a real 2 day old kid without heating, you rotten, scummy, worthless human beings!

The people I speak of above just a few in the vast majority of people that are polite, reasonable and kind, and for that I am hugely grateful. Always remember that the services person, man, woman transsexual, gay, straight, black, white, purple with yellow dots, they are all humans, they are all trying their best.  Now if you are the angry type let it be known that all of us polite folk have a far better life, we are generally treated as we treat others, so please continue to wail, to moan, to frail your arms in the air and shout, so that all can hear, please continue your shitty ways and enjoy your food with spit in, enjoy your pillow that been wiped on a dogs arse, enjoy your second class experiences and enjoy missing out on all the extras the polite, decent and happy people enjoy. By simply rising an issue in a calm, polite manner you will always get a better response.be-nice-300x187